Our Approach
From discovery call to live service — in days, not months.
From discovery call to live service: 21 days.
One schedule, the same for everyone. Week 1 is diagnosis and design, which you approve in writing. Weeks 2 and 3 are setup and break-in.
The three weeks
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WEEK 1
Diagnosis and design
We understand your reality and your ambitions. We design the service, we write the rules, the catalog and the Memory documents. You approve in writing. If this week concludes it is not a fit, we stop there.
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WEEK 2
Setup
The hardware is installed on your premises. Each service you chose is configured, and the rules you approved are applied.
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WEEK 3
Break-in
The first deliverables arrive. Our team reads every output and adjusts tone and precision on your feedback.
What we manage and what you manage
| The Agensee handles | You handle |
|---|---|
| Procurement, configuration, and shipping of Avelle hardware | Plug Avelle into your network |
| Back-end running costs | Included in the monthly. You never receive a usage bill. |
| Administration of your Microsoft 365 tenant, by delegation (GDAP) | Buy your Microsoft 365 licenses direct, in your own name |
| Design, deployment, and tuning of each service category | Tell us when something is wrong |
| 24/7 monitoring and management of Avelle from our operations center | Participate in the Memory interview |
| Avelle Memory, your company’s knowledge base, in English and in French | Tell us your needs and priorities |
| Adding new service categories as your needs evolve | Nothing. |
| Security updates, patches, and device management policies | Nothing. |
| Hardware replacement in case of failure | Nothing. |
| Data protection documentation and the data processing agreement | Sign the data processing agreement included in the contract |
| Pausing or removing service categories on request | Just ask. |
How trust is built
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The rules are written before anything goes out.
During week 1 we write the rules that govern each service and you approve them in writing. Avelle acts only inside that frame.
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The last click is yours.
Avelle drafts; you send. Replies land ready in your Outlook, never sent by us.
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A human reads the flags.
Overnight surveillance runs, and someone on our team reads what gets flagged before it reaches you.
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Every client inherits from the ones before.
Every defect found at one client became a guard at the next.
Ready to build your Avelle?
Book a 30-minute discovery call. During the call, we’ll recommend the first service category suited to your situation — no document or follow-up required afterward.